Shipping and Return Policy

Shipping Costs

All prices below are in euro. For destinations in the EU VAT area, shipping prices include 21% VAT. For destinations outside the EU VAT area, shipping prices exclude VAT.

The Netherlands and Belgium
Netherlands: €8.50 — free shipping for orders over €299.99
Belgium: €11.99 — free shipping for orders over €299.99

EU countries (prices include VAT — free shipping for orders over €299.99)
Austria €18.99 · Bulgaria €34.99 · Croatia €26.99 · Cyprus €31.99 · Czech Republic €22.99 · Denmark €19.99 · Estonia €28.99 · Finland €28.99 · France €16.99 · Germany €12.99 · Greece €29.99 · Hungary €26.99 · Ireland €27.99 · Italy €18.99 · Latvia €24.99 · Lithuania €31.99 · Luxembourg €18.99 · Malta €34.99 · Poland €23.99 · Portugal €19.99 · Romania €28.99 · Slovakia €26.99 · Slovenia €28.99 · Spain €13.99 · Sweden €24.99

Monaco: €17.99 (prices include VAT). Monaco is part of the EU customs and VAT area through France. There is no free-shipping threshold for Monaco.

Outside the EU VAT area (prices exclude VAT)
United Kingdom €20.99 · Norway €24.99 · Andorra €33.99 · Albania €33.99 · Bosnia and Herzegovina €33.99 · Iceland €33.99 · Kosovo €33.99 · Liechtenstein €33.99 (free shipping for orders over €299.99) · North Macedonia €33.99 · Serbia €33.99 · India €37.99 · Taiwan €37.99 · Gibraltar €39.99 · Moldova €39.99 · Montenegro €39.99 · San Marino €39.99

For B2B customers, shipping costs depend on the measurements, weight and destination of the order. Please contact your sales representative for more information.

Import duties and taxes

For deliveries outside the EU VAT area, import duties, taxes and customs clearance fees are payable by the recipient on delivery (Delivered at Place / DAP). These charges are set by the destination country and are not included in our product prices or shipping fees. Dapro Safety does not collect them at checkout and cannot predict the exact amount.

This applies to the United Kingdom, Norway, India, Taiwan, Liechtenstein, Iceland, Gibraltar, Andorra, San Marino, Moldova, and the other non-EU destinations listed above. Monaco is in the EU VAT and customs area, so these import charges do not apply in the same way.

Shipping

We offer free shipping on all orders over €299.99 within the EU and to Liechtenstein.
For orders below this amount, and for destinations without a free-shipping threshold, shipping costs are calculated based on the destination as listed above.

Estimated delivery time:

Return costs for the customer are the actual SendCloud costs as calculated and shown in the return portal.

  • Netherlands: 1–3 business days

  • Belgium: 3–5 business days

  • Other destinations: may vary

Once your order has been shipped, you'll receive a Track & Trace code to follow your package.

Return Policy

The return policy below only applies to B2C webshop orders. Returns are only accepted from addresses within the EU-27. We do not offer returns for orders delivered outside the EU-27, including for faulty or damaged items. For returns, the EU excludes territories outside the EU VAT area that are not on the European mainland, such as Åland, the Canary Islands, Ceuta and Melilla, and the French overseas regions. Monaco counts as an EU address for returns. If a product delivered outside the EU-27 arrives faulty or damaged, please send us clear photos of the product and the damage. After review, we may issue a credit.

We accept returns that meet the following criteria and offer either a refund or store credit. All products must be returned within 30 days of receipt.

Return procedures by region:

Click on your region to access the return portal and follow the specific instructions.

Return Conditions

  • Products must be unworn, unwashed, and unused (other than for trying on)

  • All original tags must be attached

  • Items must be returned within 30 days of receipt

  • Underwear cannot be returned unless faulty (for hygiene reasons)

  • Return shipping costs are the customer’s responsibility, except for faulty or wrongly delivered items, which we pay.

  • Always keep your Track & Trace code as proof of return

Return address: Dapro, Bergweg 66, 3036 BC Rotterdam, Netherlands

Returns

Not happy with your purchase? If your order was delivered within the EU-27, you can return it for a full refund.
We only accept undamaged, unaltered, unwashed, and unused products, returned in their original packaging. Labels and tags must remain intact.
Underwear cannot be returned unless faulty.

Refunds

We offer a refund for defective items.
Items must be returned unworn, in their original condition, with the return form fully completed.
Customers are responsible for return shipping costs, except for faulty or wrongly delivered items, which we pay. Refunds are only issued for returns made within 30 days of receipt.
If an item is returned as faulty but shows damage unrelated to a manufacturing defect (e.g., wear and tear, misuse), it will not be accepted.

Refund processing time: If you withdraw within the statutory 14 days after receipt, we refund you within 14 calendar days of your withdrawal notice; we may wait until we have received the product or proof that you have sent it back. For returns on day 15 to 30 (our extra contractual return period), we refund you within 20 business days after we receive the return.

Late or Missing Refunds

Didn’t receive your refund yet?

  • First, check your account or payment method.

  • Refunds may take time to process.

  • Already contacted your bank or payment provider and still no refund?

📧 Please contact us at online@dapro-safety.com

Standard Refund Method

Refunds will be issued to the same payment method used for the original order (except gift cards — in that case, a new gift card will be issued).
If you withdraw within the statutory 14 days after receipt, we also refund the original standard delivery costs. For returns on day 15 to 30, the original delivery costs are not refunded.

Faulty Items

We accept returns for faulty products covered under our warranty policy.
This depends on the product category and cause of failure.
We do not accept refunds if the product was damaged due to misuse or wear beyond normal use.

Received a faulty or incorrect item?
📧 Email online@dapro-safety.com with:

  • A clear image of the issue

  • A description of the problem

  • Your order number

We’ll sort it out ASAP. If a return is needed for a faulty or wrongly delivered item, we pay the return shipping costs.

Damaged Goods During Shipment

Check your order immediately upon delivery.
Shipping is processed as soon as your order is placed on dapro-safety.com.

If your item(s) arrive damaged:

We’ll issue a refund for the damaged items, and you can reorder directly. If a return is needed, we pay the return shipping costs.