Shipping and Return Policy

Shipping Costs

Benelux: €5.95 shipping costs — free shipping for orders over €85
Germany: €5.95 shipping costs — free shipping for orders over €85
EU countries: €12.95 shipping costs — free shipping for orders over €150

Shipping

We offer free shipping on all orders over €85 within the Netherlands and Belgium.
For orders below this amount, shipping costs are calculated based on the selected method and location.

Estimated delivery time:

  • Netherlands: 1–3 business days

  • Belgium: 3–5 business days

  • Other EU countries: may vary

Once your order has been shipped, you'll receive a Track & Trace code to follow your package.

Return Policy

We accept returns that meet the following criteria and offer either a refund or store credit. All products must be returned within 30 days of receipt.

Return procedures by region:

Click on your region to access the return portal and follow the specific instructions.

Return Conditions

  • Products must be unworn, unwashed, and unused (other than for trying on)

  • All original tags must be attached

  • Items must be returned within 30 days of receipt

  • Underwear cannot be returned or exchanged unless faulty (for hygiene reasons)

  • Return shipping costs are the customer’s responsibility

  • Always keep your Track & Trace code as proof of return

Returns

Not happy with your purchase? You can return it for a full refund.
We only accept undamaged, unaltered, unwashed, and unused products, returned in their original packaging. Labels and tags must remain intact.
Underwear cannot be returned or exchanged unless faulty.

Exchanges & Refunds

We offer an exchange or refund for defective items.
Items must be returned unworn, in their original condition, with the return form fully completed.
Customers are responsible for return shipping costs. Refunds or exchanges are only issued for returns made within 30 days of receipt.
If an item is returned as faulty but shows damage unrelated to a manufacturing defect (e.g., wear and tear, misuse), it will not be accepted.

Refund processing time: approximately 20 business days after we receive and approve the return.

Late or Missing Refunds

Didn’t receive your refund yet?

  • First, check your account or payment method.

  • Refunds may take time to process.

  • Already contacted your bank or payment provider and still no refund?

📧 Please contact us at returns@dapro-safety.com

Standard Refund Method

Refunds will be issued to the same payment method used for the original order (except gift cards — in that case, a new gift card will be issued).
Shipping charges and shipping-related taxes are non-refundable.

Faulty Items

We accept returns for faulty products covered under our warranty policy.
This depends on the product category and cause of failure.
We do not accept refunds if the product was damaged due to misuse or wear beyond normal use.

Received a faulty or incorrect item?
📧 Email returns@dapro-safety.com with:

  • A clear image of the issue

  • A description of the problem

  • Your order number

We’ll sort it out ASAP.

Damaged Goods During Shipment

Check your order immediately upon delivery.
Shipping is processed as soon as your order is placed on dapro-safety.com.

If your item(s) arrive damaged:

We’ll issue a refund for the damaged items, and you can reorder directly.